Common Features of Contact Management Software Rather than trapping contact information in your team’s individual inboxes or address books, everyone maintains a single view of the customer. These systems are designed to increase efficiency by consolidating critical customer data into one tool. These databases are often easily searchable and store important documents within each contact profile. This can include customers’ names, addresses, phone numbers, email addresses and even social media profile information.
At its core, contact management programs store customer contact information.
